Scintillare Help Desk is a cloud-based, central reporting solution that integrates issues reported by users and in-house experts for rapid and seamless collaborative resolution experience to your customers.
Streamlining the process of customer support activities can improve customer relationships and loyalty. Our Help Desk solution will prioritize and categorise the reported issues automatically as per predefined hierarchical workflow. The issues are then assigned to an agent following the configured access controls.
With SMS and email notifications, comprehensive reports and analytics, and access control, our Help Desk solution provides enhanced efficiency to the issue resolution process effortlessly.